Let users cancel sending a problem report

18 files changed, 270 insertions, 115 deletions

diff --git a/ios/MullvadMockData/MullvadREST/MockRelayCache.swift b/ios/MullvadMockData/MullvadREST/MockRelayCache.swift
index f2b0123b73..d41173d111 100644
--- a/ios/MullvadMockData/MullvadREST/MockRelayCache.swift
+++ b/ios/MullvadMockData/MullvadREST/MockRelayCache.swift
@@ -6,6 +6,7 @@
 //  Copyright © 2025 Mullvad VPN AB. All rights reserved.
 //
 import Foundation
+
 @testable import MullvadREST
 
 public struct MockRelayCache: RelayCacheProtocol {
diff --git a/ios/MullvadVPN.xcodeproj/project.pbxproj b/ios/MullvadVPN.xcodeproj/project.pbxproj
index eb7a32dcd8..2251f071e2 100644
--- a/ios/MullvadVPN.xcodeproj/project.pbxproj
+++ b/ios/MullvadVPN.xcodeproj/project.pbxproj
@@ -561,6 +561,7 @@
 		7A6389ED2B7FADA1008E77E1 /* SettingsFieldValidationErrorConfiguration.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7A6389EC2B7FADA1008E77E1 /* SettingsFieldValidationErrorConfiguration.swift */; };
 		7A6389F82B864CDF008E77E1 /* LocationNode.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7A6389F72B864CDF008E77E1 /* LocationNode.swift */; };
 		7A6652B82BB44C3E0042D848 /* LocationDiffableDataSourceProtocol.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7A6652B62BB44B120042D848 /* LocationDiffableDataSourceProtocol.swift */; };
+		7A6811542DC8EC6E009CB61A /* UIFont+Weight.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7ABE318C2A1CDD4500DF4963 /* UIFont+Weight.swift */; };
 		7A6B4F592AB8412E00123853 /* TunnelMonitorTimings.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7A6B4F582AB8412E00123853 /* TunnelMonitorTimings.swift */; };
 		7A6F2FA52AFA3CB2006D0856 /* AccountExpiryTests.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7A6F2FA42AFA3CB2006D0856 /* AccountExpiryTests.swift */; };
 		7A6F2FA72AFBB9AE006D0856 /* AccountExpiry.swift in Sources */ = {isa = PBXBuildFile; fileRef = 7A6F2FA62AFBB9AE006D0856 /* AccountExpiry.swift */; };
@@ -6015,6 +6016,7 @@
 				A9A5FA0D2ACB05160083449F /* StorePaymentManagerError.swift in Sources */,
 				A9A5FA0E2ACB05160083449F /* StorePaymentObserver.swift in Sources */,
 				A9A5FA0F2ACB05160083449F /* StoreSubscription.swift in Sources */,
+				7A6811542DC8EC6E009CB61A /* UIFont+Weight.swift in Sources */,
 				A9A5FA102ACB05160083449F /* PacketTunnelTransport.swift in Sources */,
 				7AD63A472CDA666100445268 /* UIntTests.swift in Sources */,
 				A9A5FA112ACB05160083449F /* TransportMonitor.swift in Sources */,
diff --git a/ios/MullvadVPN.xcodeproj/project.xcworkspace/xcshareddata/swiftpm/Package.resolved b/ios/MullvadVPN.xcodeproj/project.xcworkspace/xcshareddata/swiftpm/Package.resolved
index 3ac5cc069c..190c222682 100644
--- a/ios/MullvadVPN.xcodeproj/project.xcworkspace/xcshareddata/swiftpm/Package.resolved
+++ b/ios/MullvadVPN.xcodeproj/project.xcworkspace/xcshareddata/swiftpm/Package.resolved
@@ -1,5 +1,5 @@
 {
-  "originHash" : "df1c07b51917a1cc3ae17733b2b162190d08c52c14f2eb6f68410c133c2f28cc",
+  "originHash" : "159534cbc9364e3882c14ea288a06d732b74555d93ae12274bcfad4509104caf",
   "pins" : [
     {
       "identity" : "swift-log",
diff --git a/ios/MullvadVPN/Classes/ConsolidatedApplicationLog.swift b/ios/MullvadVPN/Classes/ConsolidatedApplicationLog.swift
index 5cb79a5705..ef357445c5 100644
--- a/ios/MullvadVPN/Classes/ConsolidatedApplicationLog.swift
+++ b/ios/MullvadVPN/Classes/ConsolidatedApplicationLog.swift
@@ -7,6 +7,7 @@
 //
 
 import Foundation
+import Operations
 
 private let kLogDelimiter = "===================="
 private let kRedactedPlaceholder = "[REDACTED]"
@@ -16,6 +17,7 @@ private let kRedactedContainerPlaceholder = "[REDACTED CONTAINER PATH]"
 class ConsolidatedApplicationLog: TextOutputStreamable, @unchecked Sendable {
     typealias Metadata = KeyValuePairs<MetadataKey, String>
     private let bufferSize: UInt64
+    private var workItem: DispatchWorkItem?
 
     enum MetadataKey: String {
         case id, os
@@ -50,21 +52,36 @@ class ConsolidatedApplicationLog: TextOutputStreamable, @unchecked Sendable {
             }
     }
 
-    func addLogFiles(fileURLs: [URL], completion: (@Sendable () -> Void)? = nil) {
-        logQueue.async(flags: .barrier) {
+    func cancel() {
+        workItem?.cancel()
+    }
+
+    func addLogFiles(fileURLs: [URL], completion: (@Sendable (Result<String, Error>) -> Void)? = nil) {
+        let workItem = DispatchWorkItem { [weak self] in
             for fileURL in fileURLs {
-                self.addSingleLogFile(fileURL)
+                guard let workItem = self?.workItem, !workItem.isCancelled else {
+                    DispatchQueue.main.async {
+                        completion?(.failure(OperationError.cancelled))
+                    }
+                    return
+                }
+
+                self?.addSingleLogFile(fileURL)
             }
-            DispatchQueue.main.async {
-                completion?()
+            DispatchQueue.main.async { [weak self] in
+                guard let self else { return }
+                completion?(.success(self.string))
             }
         }
+        self.workItem = workItem
+
+        logQueue.async(execute: workItem)
     }
 
     func addError(message: String, error: String, completion: (@Sendable () -> Void)? = nil) {
         let redactedError = redact(string: error)
-        logQueue.async(flags: .barrier) {
-            self.logs.append(LogAttachment(label: message, content: redactedError))
+        safeAsync { [weak self] in
+            self?.logs.append(LogAttachment(label: message, content: redactedError))
             DispatchQueue.main.async {
                 completion?()
             }
@@ -108,6 +125,17 @@ class ConsolidatedApplicationLog: TextOutputStreamable, @unchecked Sendable {
         return result
     }
 
+    private func safeAsync(execute: @escaping @Sendable () -> Void) {
+        let isCancelled = workItem?.isCancelled ?? false
+        guard !isCancelled else { return }
+
+        logQueue.async {
+            if !isCancelled {
+                execute()
+            }
+        }
+    }
+
     private func addSingleLogFile(_ fileURL: URL) {
         guard fileURL.isFileURL else {
             addError(
@@ -122,8 +150,8 @@ class ConsolidatedApplicationLog: TextOutputStreamable, @unchecked Sendable {
 
         if let lossyString = readFileLossy(path: path, maxBytes: bufferSize) {
             let redactedString = redact(string: lossyString)
-            logQueue.async(flags: .barrier) {
-                self.logs.append(LogAttachment(label: redactedPath, content: redactedString))
+            safeAsync { [weak self] in
+                self?.logs.append(LogAttachment(label: redactedPath, content: redactedString))
             }
         } else {
             addError(message: redactedPath, error: "Log file does not exist: \(path).")
diff --git a/ios/MullvadVPN/Classes/MarkdownStylingOptions.swift b/ios/MullvadVPN/Classes/MarkdownStylingOptions.swift
index 07811aec1b..5075cae646 100644
--- a/ios/MullvadVPN/Classes/MarkdownStylingOptions.swift
+++ b/ios/MullvadVPN/Classes/MarkdownStylingOptions.swift
@@ -11,9 +11,4 @@ import UIKit
 struct MarkdownStylingOptions {
     var font: UIFont
     var paragraphStyle: NSParagraphStyle = .default
-
-    var boldFont: UIFont {
-        let fontDescriptor = font.fontDescriptor.withSymbolicTraits(.traitBold) ?? font.fontDescriptor
-        return UIFont(descriptor: fontDescriptor, size: font.pointSize)
-    }
 }
diff --git a/ios/MullvadVPN/Extensions/NSAttributedString+Extensions.swift b/ios/MullvadVPN/Extensions/NSAttributedString+Extensions.swift
index 9e5745a56f..fd9ebc5e7e 100644
--- a/ios/MullvadVPN/Extensions/NSAttributedString+Extensions.swift
+++ b/ios/MullvadVPN/Extensions/NSAttributedString+Extensions.swift
@@ -27,7 +27,7 @@ extension NSAttributedString {
             if stringIndex % 2 == 0 {
                 attributes[.font] = options.font
             } else {
-                attributes[.font] = options.boldFont
+                attributes[.font] = options.font.withWeight(.bold)
                 attributes.merge(applyEffect?(.bold, string) ?? [:], uniquingKeysWith: { $1 })
             }
 
diff --git a/ios/MullvadVPN/Extensions/UIFont+Weight.swift b/ios/MullvadVPN/Extensions/UIFont+Weight.swift
index c3438650eb..146cbd128b 100644
--- a/ios/MullvadVPN/Extensions/UIFont+Weight.swift
+++ b/ios/MullvadVPN/Extensions/UIFont+Weight.swift
@@ -17,4 +17,13 @@ extension UIFont {
 
         return UIFont(descriptor: descriptor, size: 0)
     }
+
+    func withWeight(_ weight: UIFont.Weight) -> UIFont {
+        let newDescriptor = fontDescriptor.addingAttributes([
+            .traits: [
+                UIFontDescriptor.TraitKey.weight: weight,
+            ],
+        ])
+        return UIFont(descriptor: newDescriptor, size: pointSize)
+    }
 }
diff --git a/ios/MullvadVPN/Notifications/Notification Providers/LatestChangesNotificationProvider.swift b/ios/MullvadVPN/Notifications/Notification Providers/LatestChangesNotificationProvider.swift
index 59441d899d..02991b5848 100644
--- a/ios/MullvadVPN/Notifications/Notification Providers/LatestChangesNotificationProvider.swift
+++ b/ios/MullvadVPN/Notifications/Notification Providers/LatestChangesNotificationProvider.swift
@@ -60,12 +60,12 @@ class LatestChangesNotificationProvider: NotificationProvider, InAppNotification
                 value: "**Tap here** to see what’s new.",
                 comment: ""
             ),
-            options: MarkdownStylingOptions(font: UIFont.preferredFont(forTextStyle: .body)),
-            applyEffect: { markdownType, _ in
-                guard case .bold = markdownType else { return [:] }
-                return [.foregroundColor: UIColor.InAppNotificationBanner.titleColor]
-            }
-        )
+            options: MarkdownStylingOptions(
+                font: .preferredFont(forTextStyle: .body)
+            )
+        ) { _, _ in
+            [.foregroundColor: UIColor.InAppNotificationBanner.titleColor]
+        }
     }
 
     private func createCloseButtonAction() -> InAppNotificationAction {
diff --git a/ios/MullvadVPN/Notifications/Notification Providers/NewDeviceNotificationProvider.swift b/ios/MullvadVPN/Notifications/Notification Providers/NewDeviceNotificationProvider.swift
index 22a7a09da5..66a448db4d 100644
--- a/ios/MullvadVPN/Notifications/Notification Providers/NewDeviceNotificationProvider.swift
+++ b/ios/MullvadVPN/Notifications/Notification Providers/NewDeviceNotificationProvider.swift
@@ -33,14 +33,13 @@ final class NewDeviceNotificationProvider: NotificationProvider,
         let deviceName = storedDeviceData?.capitalizedName ?? ""
         let string = String(format: formattedString, deviceName)
 
-        let stylingOptions = MarkdownStylingOptions(font: .systemFont(ofSize: 14.0))
-
-        return NSAttributedString(markdownString: string, options: stylingOptions) { markdownType, _ in
-            if case .bold = markdownType {
-                return [.foregroundColor: UIColor.InAppNotificationBanner.titleColor]
-            } else {
-                return [:]
-            }
+        return NSAttributedString(
+            markdownString: string,
+            options: MarkdownStylingOptions(
+                font: .preferredFont(forTextStyle: .body)
+            )
+        ) { _, _ in
+            [.foregroundColor: UIColor.InAppNotificationBanner.titleColor]
         }
     }
 
diff --git a/ios/MullvadVPN/View controllers/AccountDeletion/AccountDeletionContentView.swift b/ios/MullvadVPN/View controllers/AccountDeletion/AccountDeletionContentView.swift
index 190e1e7281..521b5bc95f 100644
--- a/ios/MullvadVPN/View controllers/AccountDeletion/AccountDeletionContentView.swift
+++ b/ios/MullvadVPN/View controllers/AccountDeletion/AccountDeletionContentView.swift
@@ -328,9 +328,7 @@ class AccountDeletionContentView: UIView {
             )
             messageLabel.attributedText = NSAttributedString(
                 markdownString: text,
-                options: MarkdownStylingOptions(
-                    font: .preferredFont(forTextStyle: .body)
-                )
+                options: MarkdownStylingOptions(font: .preferredFont(forTextStyle: .body))
             )
         }
     }
diff --git a/ios/MullvadVPN/View controllers/DeviceList/DeviceManagementViewController.swift b/ios/MullvadVPN/View controllers/DeviceList/DeviceManagementViewController.swift
index 8663d8bdb3..b297401213 100644
--- a/ios/MullvadVPN/View controllers/DeviceList/DeviceManagementViewController.swift
+++ b/ios/MullvadVPN/View controllers/DeviceList/DeviceManagementViewController.swift
@@ -200,9 +200,7 @@ class DeviceManagementViewController: UIViewController, RootContainment {
 
         let attributedText = NSAttributedString(
             markdownString: text,
-            options: MarkdownStylingOptions(
-                font: .preferredFont(forTextStyle: .body)
-            )
+            options: MarkdownStylingOptions(font: .preferredFont(forTextStyle: .body))
         )
 
         let presentation = AlertPresentation(
diff --git a/ios/MullvadVPN/View controllers/OutOfTime/OutOfTimeContentView.swift b/ios/MullvadVPN/View controllers/OutOfTime/OutOfTimeContentView.swift
index ffdffee232..4e2bb87763 100644
--- a/ios/MullvadVPN/View controllers/OutOfTime/OutOfTimeContentView.swift
+++ b/ios/MullvadVPN/View controllers/OutOfTime/OutOfTimeContentView.swift
@@ -147,7 +147,7 @@ class OutOfTimeContentView: UIView {
     func setBodyLabelText(_ text: String) {
         bodyLabel.attributedText = NSAttributedString(
             markdownString: text,
-            options: MarkdownStylingOptions(font: .systemFont(ofSize: 17))
+            options: MarkdownStylingOptions(font: .preferredFont(forTextStyle: .body))
         )
     }
 }
diff --git a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportInteractor.swift b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportInteractor.swift
index 98746416dc..400db47dd1 100644
--- a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportInteractor.swift
+++ b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportInteractor.swift
@@ -16,6 +16,7 @@ final class ProblemReportInteractor: @unchecked Sendable {
     private let tunnelManager: TunnelManager
     private let consolidatedLog: ConsolidatedApplicationLog
     private var reportedString = ""
+    private var requestCancellable: Cancellable?
 
     init(apiProxy: APIQuerying, tunnelManager: TunnelManager) {
         self.apiProxy = apiProxy
@@ -28,13 +29,10 @@ final class ProblemReportInteractor: @unchecked Sendable {
         )
     }
 
-    func fetchReportString(completion: @escaping @Sendable (String) -> Void) {
+    func fetchReportString(completion: @escaping @Sendable (Result<String, Error>) -> Void) {
         consolidatedLog.addLogFiles(fileURLs: ApplicationTarget.allCases.flatMap {
             ApplicationConfiguration.logFileURLs(for: $0, in: ApplicationConfiguration.containerURL)
-        }) { [weak self] in
-            guard let self else { return }
-            completion(consolidatedLog.string)
-        }
+        }, completion: completion)
     }
 
     func sendReport(
@@ -43,15 +41,19 @@ final class ProblemReportInteractor: @unchecked Sendable {
         completion: @escaping @Sendable (Result<Void, Error>) -> Void
     ) {
         let logString = self.consolidatedLog.string
-
         if logString.isEmpty {
-            fetchReportString { [weak self] updatedLogString in
-                self?.sendProblemReport(
-                    email: email,
-                    message: message,
-                    logString: updatedLogString,
-                    completion: completion
-                )
+            fetchReportString { [weak self] result in
+                switch result {
+                case let .success(logString):
+                    self?.sendProblemReport(
+                        email: email,
+                        message: message,
+                        logString: logString,
+                        completion: completion
+                    )
+                case let .failure(error):
+                    completion(.failure(error))
+                }
             }
         } else {
             sendProblemReport(
@@ -63,6 +65,11 @@ final class ProblemReportInteractor: @unchecked Sendable {
         }
     }
 
+    func cancelSendingReport() {
+        consolidatedLog.cancel()
+        requestCancellable?.cancel()
+    }
+
     private func sendProblemReport(
         email: String,
         message: String,
@@ -80,10 +87,10 @@ final class ProblemReportInteractor: @unchecked Sendable {
             metadata: metadataDict
         )
 
-        _ = self.apiProxy.sendProblemReport(request, retryStrategy: .default, completionHandler: { result in
+        requestCancellable = self.apiProxy.sendProblemReport(request, retryStrategy: .default) { result in
             DispatchQueue.main.async {
                 completion(result)
             }
-        })
+        }
     }
 }
diff --git a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportReviewViewController.swift b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportReviewViewController.swift
index 01d7afb09c..3ba1ca5f58 100644
--- a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportReviewViewController.swift
+++ b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportReviewViewController.swift
@@ -95,20 +95,28 @@ class ProblemReportReviewViewController: UIViewController {
 
     private func loadLogs() {
         spinnerView.startAnimating()
-        interactor.fetchReportString { [weak self] reportString in
+        interactor.fetchReportString { [weak self] result in
             guard let self else { return }
-            Task { @MainActor in
-                textView.text = reportString
-                spinnerView.stopAnimating()
-                spinnerContainerView.isHidden = true
+
+            if case let .success(reportString) = result {
+                Task { @MainActor in
+                    textView.text = reportString
+                    spinnerView.stopAnimating()
+                    spinnerContainerView.isHidden = true
+                }
             }
         }
     }
 
     #if DEBUG
     private func share() {
-        interactor.fetchReportString { [weak self] reportString in
-            guard let self,!reportString.isEmpty else { return }
+        interactor.fetchReportString { [weak self] result in
+            guard
+                let self,
+                case let .success(reportString) = result,
+                !reportString.isEmpty
+            else { return }
+
             Task { @MainActor in
                 let activityController = UIActivityViewController(
                     activityItems: [reportString],
diff --git a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportSubmissionOverlayView.swift b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportSubmissionOverlayView.swift
index e4b68a4cea..0d7148380f 100644
--- a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportSubmissionOverlayView.swift
+++ b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportSubmissionOverlayView.swift
@@ -11,6 +11,8 @@ import MullvadREST
 import UIKit
 
 class ProblemReportSubmissionOverlayView: UIView {
+    var viewLogsButtonAction: (() -> Void)?
+    var cancelButtonAction: (() -> Void)?
     var editButtonAction: (() -> Void)?
     var retryButtonAction: (() -> Void)?
 
@@ -19,24 +21,28 @@ class ProblemReportSubmissionOverlayView: UIView {
         case sent(_ email: String)
         case failure(Error)
 
+        var supportEmail: String {
+            "support@mullvadvpn.net"
+        }
+
         var title: String? {
             switch self {
             case .sending:
-                return NSLocalizedString(
+                NSLocalizedString(
                     "SUBMISSION_STATUS_SENDING",
                     tableName: "ProblemReport",
                     value: "Sending...",
                     comment: ""
                 )
             case .sent:
-                return NSLocalizedString(
+                NSLocalizedString(
                     "SUBMISSION_STATUS_SENT",
                     tableName: "ProblemReport",
                     value: "Sent",
                     comment: ""
                 )
             case .failure:
-                return NSLocalizedString(
+                NSLocalizedString(
                     "SUBMISSION_STATUS_FAILURE",
                     tableName: "ProblemReport",
                     value: "Failed to send",
@@ -45,7 +51,7 @@ class ProblemReportSubmissionOverlayView: UIView {
             }
         }
 
-        var body: NSAttributedString? {
+        var body: [NSAttributedString]? {
             switch self {
             case .sending:
                 return nil
@@ -93,14 +99,44 @@ class ProblemReportSubmissionOverlayView: UIView {
                     combinedAttributedString.append(emailAttributedString)
                 }
 
-                return combinedAttributedString
+                return [combinedAttributedString]
 
-            case let .failure(error):
-                if let error = error as? REST.Error {
-                    return error.displayErrorDescription.flatMap { NSAttributedString(string: $0) }
-                } else {
-                    return NSAttributedString(string: error.localizedDescription)
-                }
+            case .failure:
+                return [
+                    NSAttributedString(
+                        string: NSLocalizedString(
+                            "MESSAGE_FAILED_PART_1",
+                            tableName: "ProblemReport",
+                            value:
+                            """
+                            If you exit the form and try again later, the information you already entered will still \
+                            be here.
+                            """,
+                            comment: ""
+                        )
+                    ),
+                    NSAttributedString(
+                        markdownString: NSLocalizedString(
+                            "MESSAGE_FAILED_PART_2",
+                            tableName: "ProblemReport",
+                            value:
+                            """
+                            If you still experience issues you can email our support directly at \
+                            **\(supportEmail)**. Please attach your app log to your email.
+                            """,
+                            comment: ""
+                        ),
+                        options: MarkdownStylingOptions(
+                            font: .preferredFont(forTextStyle: .body)
+                        ), applyEffect: { _, _ in
+                            [
+                                // Setting font again to circumvent bold weight.
+                                .font: UIFont.preferredFont(forTextStyle: .body),
+                                .foregroundColor: UIColor.white,
+                            ]
+                        }
+                    ),
+                ]
             }
         }
     }
@@ -127,24 +163,54 @@ class ProblemReportSubmissionOverlayView: UIView {
         return textLabel
     }()
 
-    let bodyLabel: UILabel = {
-        let textLabel = UILabel()
-        textLabel.font = UIFont.systemFont(ofSize: 17)
-        textLabel.textColor = .white
-        textLabel.numberOfLines = 0
-        return textLabel
+    let bodyLabelContainer: UIStackView = {
+        let stackView = UIStackView()
+        stackView.translatesAutoresizingMaskIntoConstraints = false
+        stackView.axis = .vertical
+        stackView.spacing = 24
+        return stackView
     }()
 
-    /// Footer stack view that contains action buttons
-    private lazy var buttonsStackView: UIStackView = {
-        let stackView = UIStackView(arrangedSubviews: [self.editMessageButton, self.tryAgainButton])
+    /// Footer stack view that contains action buttons.
+    private lazy var buttonContainer: UIStackView = {
+        let stackView = UIStackView(arrangedSubviews: [cancelButton, failedToSendButtons])
         stackView.translatesAutoresizingMaskIntoConstraints = false
         stackView.axis = .vertical
         stackView.spacing = 18
+        return stackView
+    }()
 
+    /// Footer stack view that contains action buttons when sending failed.
+    private lazy var failedToSendButtons: UIStackView = {
+        let stackView = UIStackView(arrangedSubviews: [editMessageButton, viewLogsButton, tryAgainButton])
+        stackView.translatesAutoresizingMaskIntoConstraints = false
+        stackView.axis = .vertical
+        stackView.spacing = 18
         return stackView
     }()
 
+    private lazy var viewLogsButton: AppButton = {
+        let button = AppButton(style: .default)
+        button.setAccessibilityIdentifier(.problemReportAppLogsButton)
+        button.translatesAutoresizingMaskIntoConstraints = false
+        button.setTitle(ProblemReportViewModel.viewLogsButtonTitle, for: .normal)
+        button.addTarget(self, action: #selector(handleViewLogsButton), for: .touchUpInside)
+        return button
+    }()
+
+    private lazy var cancelButton: AppButton = {
+        let button = AppButton(style: .default)
+        button.translatesAutoresizingMaskIntoConstraints = false
+        button.setTitle(NSLocalizedString(
+            "CANCEL_BUTTON",
+            tableName: "ProblemReport",
+            value: "Cancel",
+            comment: ""
+        ), for: .normal)
+        button.addTarget(self, action: #selector(handleCancelButton), for: .touchUpInside)
+        return button
+    }()
+
     private lazy var editMessageButton: AppButton = {
         let button = AppButton(style: .default)
         button.translatesAutoresizingMaskIntoConstraints = false
@@ -189,10 +255,10 @@ class ProblemReportSubmissionOverlayView: UIView {
     private func addSubviews() {
         for subview in [
             titleLabel,
-            bodyLabel,
+            bodyLabelContainer,
             activityIndicator,
             statusImageView,
-            buttonsStackView,
+            buttonContainer,
         ] {
             subview.translatesAutoresizingMaskIntoConstraints = false
             addSubview(subview)
@@ -212,49 +278,81 @@ class ProblemReportSubmissionOverlayView: UIView {
             titleLabel.leadingAnchor.constraint(equalTo: layoutMarginsGuide.leadingAnchor),
             titleLabel.trailingAnchor.constraint(equalTo: layoutMarginsGuide.trailingAnchor),
 
-            bodyLabel.topAnchor.constraint(
+            bodyLabelContainer.topAnchor.constraint(
                 equalToSystemSpacingBelow: titleLabel.bottomAnchor,
                 multiplier: 1
             ),
-            bodyLabel.leadingAnchor.constraint(equalTo: layoutMarginsGuide.leadingAnchor),
-            bodyLabel.trailingAnchor.constraint(equalTo: layoutMarginsGuide.trailingAnchor),
-            buttonsStackView.topAnchor.constraint(
-                greaterThanOrEqualTo: bodyLabel.bottomAnchor,
+            bodyLabelContainer.leadingAnchor.constraint(equalTo: layoutMarginsGuide.leadingAnchor),
+            bodyLabelContainer.trailingAnchor.constraint(equalTo: layoutMarginsGuide.trailingAnchor),
+            buttonContainer.topAnchor.constraint(
+                greaterThanOrEqualTo: bodyLabelContainer.bottomAnchor,
                 constant: 18
             ),
 
-            buttonsStackView.leadingAnchor.constraint(equalTo: layoutMarginsGuide.leadingAnchor),
-            buttonsStackView.trailingAnchor.constraint(equalTo: layoutMarginsGuide.trailingAnchor),
-            buttonsStackView.bottomAnchor.constraint(equalTo: layoutMarginsGuide.bottomAnchor),
+            buttonContainer.leadingAnchor.constraint(equalTo: layoutMarginsGuide.leadingAnchor),
+            buttonContainer.trailingAnchor.constraint(equalTo: layoutMarginsGuide.trailingAnchor),
+            buttonContainer.bottomAnchor.constraint(equalTo: layoutMarginsGuide.bottomAnchor),
         ])
     }
 
     private func transitionToState(_ state: State) {
         titleLabel.text = state.title
-        bodyLabel.attributedText = state.body
+
+        bodyLabelContainer.subviews.forEach { $0.removeFromSuperview() }
+        state.body?.forEach { attributedString in
+            let textLabel = UILabel()
+            textLabel.font = UIFont.systemFont(ofSize: 17)
+            textLabel.textColor = .white.withAlphaComponent(0.6)
+            textLabel.numberOfLines = 0
+            textLabel.attributedText = attributedString
+
+            if attributedString.string.contains(state.supportEmail) {
+                let tapGesture = UITapGestureRecognizer(target: self, action: #selector(handleEmailLabelTap))
+                textLabel.addGestureRecognizer(tapGesture)
+                textLabel.isUserInteractionEnabled = true
+            }
+
+            bodyLabelContainer.addArrangedSubview(textLabel)
+        }
 
         switch state {
         case .sending:
             activityIndicator.startAnimating()
             statusImageView.isHidden = true
-            buttonsStackView.isHidden = true
+            cancelButton.isHidden = false
+            failedToSendButtons.isHidden = true
 
         case .sent:
             activityIndicator.stopAnimating()
             statusImageView.style = .success
             statusImageView.isHidden = false
-            buttonsStackView.isHidden = true
+            buttonContainer.isHidden = true
 
         case .failure:
             activityIndicator.stopAnimating()
             statusImageView.style = .failure
             statusImageView.isHidden = false
-            buttonsStackView.isHidden = false
+            cancelButton.isHidden = true
+            failedToSendButtons.isHidden = false
         }
     }
 
     // MARK: - Actions
 
+    @objc private func handleEmailLabelTap() {
+        if let url = URL(string: "mailto:\(state.supportEmail)") {
+            UIApplication.shared.open(url)
+        }
+    }
+
+    @objc private func handleViewLogsButton() {
+        viewLogsButtonAction?()
+    }
+
+    @objc private func handleCancelButton() {
+        cancelButtonAction?()
+    }
+
     @objc private func handleEditButton() {
         editButtonAction?()
     }
diff --git a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController+ViewManagement.swift b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController+ViewManagement.swift
index 484c60ef8f..c5370188eb 100644
--- a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController+ViewManagement.swift
+++ b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController+ViewManagement.swift
@@ -30,7 +30,7 @@ extension ProblemReportViewController {
         textLabel.translatesAutoresizingMaskIntoConstraints = false
         textLabel.numberOfLines = 0
         textLabel.textColor = .white
-        textLabel.text = Self.persistentViewModel.subheadLabelText
+        textLabel.text = ProblemReportViewModel.subheadLabelText
         return textLabel
     }
 
@@ -48,7 +48,7 @@ extension ProblemReportViewController {
         textField.backgroundColor = .white
         textField.inputAccessoryView = emailAccessoryToolbar
         textField.font = UIFont.systemFont(ofSize: 17)
-        textField.placeholder = Self.persistentViewModel.emailPlaceholderText
+        textField.placeholder = ProblemReportViewModel.emailPlaceholderText
         return textField
     }
 
@@ -58,7 +58,7 @@ extension ProblemReportViewController {
         textView.backgroundColor = .white
         textView.inputAccessoryView = messageAccessoryToolbar
         textView.font = UIFont.systemFont(ofSize: 17)
-        textView.placeholder = Self.persistentViewModel.messageTextViewPlaceholder
+        textView.placeholder = ProblemReportViewModel.messageTextViewPlaceholder
         textView.contentInsetAdjustmentBehavior = .never
 
         return textView
@@ -90,7 +90,7 @@ extension ProblemReportViewController {
         let button = AppButton(style: .default)
         button.setAccessibilityIdentifier(.problemReportAppLogsButton)
         button.translatesAutoresizingMaskIntoConstraints = false
-        button.setTitle(Self.persistentViewModel.viewLogsButtonTitle, for: .normal)
+        button.setTitle(ProblemReportViewModel.viewLogsButtonTitle, for: .normal)
         button.addTarget(self, action: #selector(handleViewLogsButtonTap), for: .touchUpInside)
         return button
     }
@@ -99,7 +99,7 @@ extension ProblemReportViewController {
         let button = AppButton(style: .success)
         button.setAccessibilityIdentifier(.problemReportSendButton)
         button.translatesAutoresizingMaskIntoConstraints = false
-        button.setTitle(Self.persistentViewModel.sendLogsButtonTitle, for: .normal)
+        button.setTitle(ProblemReportViewModel.sendLogsButtonTitle, for: .normal)
         button.addTarget(self, action: #selector(handleSendButtonTap), for: .touchUpInside)
         return button
     }
@@ -108,6 +108,14 @@ extension ProblemReportViewController {
         let overlay = ProblemReportSubmissionOverlayView()
         overlay.translatesAutoresizingMaskIntoConstraints = false
 
+        overlay.viewLogsButtonAction = { [weak self] in
+            self?.handleViewLogsButtonTap()
+        }
+
+        overlay.cancelButtonAction = { [weak self] in
+            self?.interactor.cancelSendingReport()
+        }
+
         overlay.editButtonAction = { [weak self] in
             self?.hideSubmissionOverlay()
         }
diff --git a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController.swift b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController.swift
index 0e7cda5f44..e1b37598cb 100644
--- a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController.swift
+++ b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewController.swift
@@ -12,8 +12,8 @@ import Operations
 import UIKit
 
 final class ProblemReportViewController: UIViewController, UITextFieldDelegate {
-    private let interactor: ProblemReportInteractor
     private let alertPresenter: AlertPresenter
+    let interactor: ProblemReportInteractor
 
     var textViewKeyboardResponder: AutomaticKeyboardResponder?
     var scrollViewKeyboardResponder: AutomaticKeyboardResponder?
@@ -77,7 +77,7 @@ final class ProblemReportViewController: UIViewController, UITextFieldDelegate {
         view.backgroundColor = .secondaryColor
         view.setAccessibilityIdentifier(.problemReportView)
 
-        navigationItem.title = Self.persistentViewModel.navigationTitle
+        navigationItem.title = ProblemReportViewModel.navigationTitle
 
         textViewKeyboardResponder = AutomaticKeyboardResponder(targetView: messageTextView)
         scrollViewKeyboardResponder = AutomaticKeyboardResponder(targetView: scrollView)
@@ -170,17 +170,17 @@ final class ProblemReportViewController: UIViewController, UITextFieldDelegate {
         let presentation = AlertPresentation(
             id: "problem-report-alert",
             icon: .alert,
-            message: Self.persistentViewModel.emptyEmailAlertWarning,
+            message: ProblemReportViewModel.emptyEmailAlertWarning,
             buttons: [
                 AlertAction(
-                    title: Self.persistentViewModel.confirmEmptyEmailTitle,
+                    title: ProblemReportViewModel.confirmEmptyEmailTitle,
                     style: .destructive,
                     handler: {
                         completion(true)
                     }
                 ),
                 AlertAction(
-                    title: Self.persistentViewModel.cancelEmptyEmailTitle,
+                    title: ProblemReportViewModel.cancelEmptyEmailTitle,
                     style: .default,
                     handler: {
                         completion(false)
@@ -245,7 +245,11 @@ final class ProblemReportViewController: UIViewController, UITextFieldDelegate {
             clearPersistentViewModel()
 
         case let .failure(error):
-            submissionOverlayView.state = .failure(error)
+            if let error = error as? OperationError, error == .cancelled {
+                hideSubmissionOverlay()
+            } else {
+                submissionOverlayView.state = .failure(error)
+            }
         }
 
         navigationItem.setHidesBackButton(false, animated: true)
@@ -261,9 +265,9 @@ final class ProblemReportViewController: UIViewController, UITextFieldDelegate {
         interactor.sendReport(
             email: viewModel.email,
             message: viewModel.message
-        ) { completion in
+        ) { [weak self] completion in
             Task { @MainActor in
-                self.didSendProblemReport(viewModel: viewModel, completion: completion)
+                self?.didSendProblemReport(viewModel: viewModel, completion: completion)
             }
         }
     }
diff --git a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewModel.swift b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewModel.swift
index 6805b97b6c..e6537ec46b 100644
--- a/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewModel.swift
+++ b/ios/MullvadVPN/View controllers/ProblemReport/ProblemReportViewModel.swift
@@ -12,14 +12,14 @@ struct ProblemReportViewModel {
     let email: String
     let message: String
 
-    let navigationTitle = NSLocalizedString(
+    static let navigationTitle = NSLocalizedString(
         "NAVIGATION_TITLE",
         tableName: "ProblemReport",
         value: "Report a problem",
         comment: ""
     )
 
-    let subheadLabelText = NSLocalizedString(
+    static let subheadLabelText = NSLocalizedString(
         "SUBHEAD_LABEL",
         tableName: "ProblemReport",
         value: """
@@ -30,14 +30,14 @@ struct ProblemReportViewModel {
         comment: ""
     )
 
-    let emailPlaceholderText = NSLocalizedString(
+    static let emailPlaceholderText = NSLocalizedString(
         "EMAIL_TEXTFIELD_PLACEHOLDER",
         tableName: "ProblemReport",
         value: "Your email (optional)",
         comment: ""
     )
 
-    let messageTextViewPlaceholder = NSLocalizedString(
+    static let messageTextViewPlaceholder = NSLocalizedString(
         "DESCRIPTION_TEXTVIEW_PLACEHOLDER",
         tableName: "ProblemReport",
         value: """
@@ -47,21 +47,21 @@ struct ProblemReportViewModel {
         comment: ""
     )
 
-    let viewLogsButtonTitle = NSLocalizedString(
+    static let viewLogsButtonTitle = NSLocalizedString(
         "VIEW_APP_LOGS_BUTTON_TITLE",
         tableName: "ProblemReport",
         value: "View app logs",
         comment: ""
     )
 
-    let sendLogsButtonTitle = NSLocalizedString(
+    static let sendLogsButtonTitle = NSLocalizedString(
         "SEND_BUTTON_TITLE",
         tableName: "ProblemReport",
         value: "Send",
         comment: ""
     )
 
-    let emptyEmailAlertWarning = NSLocalizedString(
+    static let emptyEmailAlertWarning = NSLocalizedString(
         "EMPTY_EMAIL_ALERT_MESSAGE",
         tableName: "ProblemReport",
         value: """
@@ -71,14 +71,14 @@ struct ProblemReportViewModel {
         comment: ""
     )
 
-    let confirmEmptyEmailTitle = NSLocalizedString(
+    static let confirmEmptyEmailTitle = NSLocalizedString(
         "EMPTY_EMAIL_ALERT_SEND_ANYWAY_ACTION",
         tableName: "ProblemReport",
         value: "Send anyway",
         comment: ""
     )
 
-    let cancelEmptyEmailTitle = NSLocalizedString(
+    static let cancelEmptyEmailTitle = NSLocalizedString(
         "EMPTY_EMAIL_ALERT_CANCEL_ACTION",
         tableName: "ProblemReport",
         value: "Cancel",