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---
name: 🐞📱 iOS app bug report
description: This form is to report bugs in the iOS (iPhone + iPad) Mullvad VPN app.
labels: ["bug", "ios"]
body:
- type: markdown
attributes:
value: >
Thank you for wanting to help us improve the Mullvad VPN app by reporting issues.
- type: checkboxes
id: it-is-a-bug
attributes:
label: Is it a bug?
description: >
If you ran into a problem with the app and don't know for sure it is an actual bug,
please contact support instead of filing a bug report. Go to
`Settings (cogwheel) -> Report a problem`.
That way the support team gets redacted logs from your app and can help you out better.
You can also just email them at support@mullvadvpn.net.
options:
- label: I know this is an issue with the app, and contacting Mullvad support is not relevant.
required: true
- type: checkboxes
id: checked-other-issues
attributes:
label: I have checked if others have reported this already
description: >
Before you submit a bug report, please look through the
[existing issues](https://github.com/mullvad/mullvadvpn-app/issues?q=is%3Aissue)
to see if it has already been reported by others. If so, please comment in those threads instead
of creating new ones.
options:
- label: I have checked the issue tracker to see if others have reported similar issues.
required: true
- type: textarea
id: current-behavior
attributes:
label: Current Behavior
description: What is the current behavior you experience that you think is not correct?
validations:
required: true
- type: textarea
id: expected-behavior
attributes:
label: Expected Behavior
description: What is the behavior that you expect to happen instead?
validations:
required: true
- type: textarea
id: reproduction
attributes:
label: Steps to Reproduce
description: >
Please provide clear and detailed steps on how to reproduce the issue you are reporting.
If it is very hard to reproduce the issue, then there is no guarantee we can locate the bug and fix it.
value: |
1. ...
2. ...
validations:
required: true
- type: textarea
id: logs
attributes:
label: Failure Logs
description: >
If relevant, please include logs from the app from the time around when the bug manifested itself.
Go to settings (cogwheel) -> Report a problem -> View app logs to see the logs and
copy them to here.
render: shell
- type: input
id: os-version
attributes:
label: iOS version
description: >
On what version(s) of iOS have you experienced this bug?
If you have experienced it on multiple versions you can write more than one version here.
- type: input
id: app-version
attributes:
label: Mullvad VPN app version
description: >
On what version(s) of the app have you experienced this bug?
If you have experienced it on multiple versions you can write more than one version here.
If you know that this has worked fine before, please include that.
For example: "Broke in 2023.8. Worked fine on 2023.7".
- type: textarea
id: additional
attributes:
label: Additional Information
description: Is there any additional information that you can provide?
- type: markdown
id: disclaimer
attributes:
value: |
If we are not able to reproduce the issue, we will likely prioritize fixing other issues we can reproduce.
Please do your best to fill out all of the sections above.
|
